The Lisboans acts as an agent for the property owner of accommodation featured on our website. Your booking is with The Lisboans. This contract incorporates all the conditions below.
The paying of the full amount confirms the acceptance of the terms and conditions set out below and shall be binding on the persons intending to occupy the premises whether or not such persons have signed the booking form.
All rates for apartments published on this website are quoted in Euro (€) as a daily rate and including local and government taxes. Rates for each apartment reflect the maximum occupancy. Your rental comes with the facilities listed on the relevant web page.
INCLUDED / NOT INCLUDED
Rates include normal use of water, cost of gas and electricity, breakfast, housekeeping services of the residences (including clean sheets and towels). Rates do not include telephone, personal items & expenses and any excessive cleaning required upon departure. Additional services such as those of nannie, butlers, extra clenning service cooks and/or drivers can be booked extra with the booking.
Reservations can be cancelled or amended free of charge up to 14 days before 12 noon on the first day of your booking. If you cancel your reservation any later than that, you will be charged for the total amount of your intended stay.
CHECKING IN & OUT
General check-in time is after 15 noon, and general checkout time is prior to 12 noon, unless otherwise agreed. Account will be taken where possible of flight arrival/departure times.
STANDARD OF ACCOMMODATION
We believe we have represented all the properties that appear on the web site accurately. The properties available for rent are not graded in the conventional way. However, they are all of a high standard of cleanliness, comfort and furnishing.
OCCUPANCY / NUMBER OF GUESTS
On arrival guests will be asked for their passports or identity cards, so that the owner can register guests in accordance with regulations. The capacity of each property has been decided by the Company according to the size of the apartment and facilities at the property. The maximum number of guests is stated on each web page, if you are unsure for any reason, please check on booking. We would ask customers to state clearly when booking the final number of all guests who will be arriving. If the number of guests exceeds the maximum capacity, this has to be agreed on booking and any changes have to be advised prior to arrival. We reserve the right to refuse extra guests if the number exceeds the maximum capacity of any given property after a booking has been made. If extra guests arrive at the property on or after the arrival date unexpectedly, the owner is within his rights to turn the guests away or make an additional charge.
If you, during your stay in apartment encounter any challenge, problem or considers that he/she has cause for complaint concerning a property, the matter should first be taken up with The Lisboans manager. If a satisfactory solution cannot be found, the client should then report to the bookings agent. After a settlement and solution is accepted, there are no options to re-open the case again in a later stage. No liability shall arise beyond the refund of the monies paid. The agency will not honor complaints from a client upon departure or after return home when it is no longer possible to investigate the complaint effectively.
CONDUCT & BEHAVIOUR
The person booking with The Lisboans the contract is responsible for the correct and appropriate behaviour of the guests staying at the apartment. Should any member of the party not behave in such a manner, The lisboans local representative may at their absolute discretion ask the offending guest or guests to vacate the apartment forthwith.
RESPECT FOR OWNERS PROPERTY
The Lisboans should be advised of any breakages immediately. Please do not take away any items from the property at the end of your stay, they do not belong to you. Any items missing will be considered as theft. Please treat your accommodation / owners / fixtures and fittings with respect. Any illicit damage will be charged for. If guest's behaviour is found to be unacceptable, owners have the right to terminate the rental immediatley, no refund will be due. Guests are kindly asked to abide by any rules and regulations set out by the property. Rules and regulations are set out for everyone and help with the management and running of a property. Please kindly abide by them and please be considerate of others.
DUE CARE AND SUPERVISON
As part of this agreement Guests are required to take due care when residing at the villa and especially children playing in the gardens; near the entrance from the main road; near or in the pool, on the beach, including the sea. Furthermore Guests are reminded not to enter the Villa wet, as the floors can be slippery. Injury, damage or injury arising shall not be the responsibility of Houses of Asia in any way whatsoever.
The Lisboans shouldn´t be made liable for any direct or indirect damages that may occur during the client’s and his/her guests stay-period at the accommodation, including (but not exclusive to): personal injury or damage to possessions, losses caused by fire, theft or criminal behavior. We are not either responsible for any problems related to the supply of services such as electricity, gas or water
All passports, visas and health certificate requirements are the clients' responsibility. The owners and their agents accept no responsibility for any delay or expense incurred through any irregularity in such documents.